Shipping Information
To ensure that your shopping experience with us is enjoyable and hassle free we have endeavored to make the shipping process as efficient as possible.
We deliver Australia wide using Australia Post and Couriers Please. PO Boxes and Parcel Lockers are delivered to by Australia Post. Our delivery service includes trackable delivery using the Australia Post eParcel tracking and Couriers Please EzyTrak online parcel tracking system.
Flat Delivery Fees & Free Shipping On Orders Over $150*
All orders are charged a flat delivery fee - meaning you can add as many items to your order at no additional charge.
Our shipping rates are as follows:
- Orders over $150 - Free (excludes NT and some remote locations)
- Victoria, New South Wales & ACT - FROM $7.50
- South East QLD (4000-4370) - FROM $7.50
- Regional QLD (4371-4810) - $15.00
- Cairns (4870) - $20.00
- South Australia - $9.95
- Tasmania - $11.00
- Northern Territory - $25.00
- Western Australia (6000-6300) - $11.00
- Western Australia (6301-6999) - $18.00
- Postcodes 2627-2633 - $20.00
- Postcodes 4811-4895, 5220-5223, 7255-7257, 3701-3709 - $25.00
Free shipping does not apply to orders delivered to the Northern Territory.
*exclusions apply for remote locations
Selected products on site are marked "free shipping". Add one of these items to your cart and your entire order will be shipped for free. Browse all free shipping products.
Estimated Delivery Times (for items in stock and orders placed by 9.00am AEST)
- Victoria - Metro next business day, country 2-4 business days
- New South Wales & ACT - Metro next business day, country 2-5 business days
- South Australia - Metro next business day, country 2-7 business days
- Queensland - Metro 2-4 business days, country 3-7 business days
- Tasmania - 3-5 business days
- Northern Territory - 5-10 business days
- Western Australia Metro 4-5 business days, Country 5-10 business days
We dispatch 98% of orders within 24 hours of receipt of the order. Sometimes it may take 1 to 4 business days more due to stock replenishment following high demand of an item. If something is urgent just check with us and we can give you a firmer ETA.
Safe Delivery Guarantee
Incorrect or damaged goods will be replaced or refunded at no charge providing they are unused and we are notified within 7 days of receipt. In the first instance send 1 (one) photo of the damage along with your name and order number to [email protected] Refunds will be made against the original form of tender. We request returns are not sent back without prior correspondence via email - please find full returns instructions here.
Delivery Instructions
If you have special instructions please include them in the relevant field on the checkout page. Examples such as "Leave on front porch if nobody is home" save having to collect from the depot at a later date and ensure your delivery is received as quickly as possible. Be aware that any delivery with instructions to leave without a signature cannot be replaced if the delivery is not received.
Instore Pick up - Elsternwick, Victoria, 3185
LOCKDOWN UPDATE: In-Store pick ups are available Monday to Friday 9.00am until 3.00pm when Melbourne is in Lockdown.
Kitchenstyle pick ups can be collected from our retail store at 403 Glenhuntly Rd Elsternwick, 3185. Your order can be collected from 9.00am until 5.30pm Monday to Friday and 9.00am to 5.00pm on Saturdays. Simply select the relevant option during checkout and it will be ready AFTER you receive the confirmation of shipment email (not Order Confirmation). This is generally the next business day providing the item is in stock.