Shipping Information

    To ensure that your shopping experience with us is enjoyable and hassle free we have endeavored to make the shipping process as efficient as possible.

    We deliver Australia wide using Couriers Please. Couriers Please require a daytime street address to deliver to. PO Boxes and Parcel Lockers cannot be delivered to.  Our delivery service includes trackable delivery using the Couriers Please EzyTrak online parcel tracking system. 

    Flat Delivery Fees & Free Shipping On Orders Over $150* 

    All orders are charged a flat delivery fee - meaning you can add as many items to your order at no additional charge.

    Our shipping rates are as follows:

    • Orders over $150 - Free (excludes NT and some remote locations)
    • Victoria, New South Wales & ACT - $7.50
    • South East QLD (4000-4370) - $7.50
    • Regional QLD (4371-4810) - $15.00
    • Cairns (4870) - $20.00
    • South Australia - $9.95
    • Tasmania - $11.00
    • Northern Territory - $70.00
    • Western Australia (6000-6300) - $11.00
    • Western Australia (6301-6999) - $18.00
    • Postcodes 2627-2633 - $20.00
    • Postcodes 4811-4895, 5220-5223, 7255-7257, 3701-3709 - $70.00

    Free shipping does not apply to orders delivered to the Northern Territory. 

     *exclusions apply for remote locations

    Selected products on site are marked "free shipping". Add one of these items to your cart and your entire order will be shipped for free. Browse all free shipping products.

    Estimated Delivery Times (for items in stock and orders placed by 9.00am AEST)

    • Victoria - Metro next business day, country 2-4 business days
    • New South Wales & ACT - Metro next business day, country 2-5 business days
    • South Australia - Metro next business day, country 2-7 business days
    • Queensland - Metro 2-4 business days, country 3-7 business days
    • Tasmania - 3-5 business days
    • Northern Territory - 5-10 business days
    • Western Australia Metro 4-5 business days, Country 5-10 business days

    We dispatch 98% of orders within 24 hours of receipt of the order. Sometimes it may take 1 to 4 business days more due to stock replenishment following high demand of an item. If something is urgent just check with us and we can give you a firmer ETA.

    Safe Delivery Guarantee

    Incorrect, Damaged or Defective goods may be returned and will be replaced or refunded at no charge if returned in their original condition within 14 days (in the original packaging). Refunds will be made against the original form of tender. Please note that the return costs for incorrect, damaged or defective goods will be refunded to you along with the total cost of the original order. We request returns are not sent back without prior correspondence via email - please find full returns instructions here.

    Delivery Instructions

    If you have special instructions please include them in the relevant field on the checkout page. Examples such as "Leave on front porch if nobody is home" save having to collect from the depot at a later date and ensure your delivery is received as quickly as possible. Be aware that any delivery with instructions to leave without a signature cannot be replaced if the delivery is not received.

    Warehouse Pickup Option - Elwood, Victoria, 3184

    Kitchenstyle is located at 475C St Kilda St, Elwood, VIC, 3184. We can arrange pick up of orders - simply select the relevant option during checkout and email or call 0395319994